1. Introduction

Urban Oeuvre Designs (“UOD”, “we”, “our” or “us”) respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, submit an enquiry or lead form, or interact with our advertisements on platforms such as Facebook and Instagram.

This policy applies to information collected through our website, social media pages, advertising campaigns, enquiry forms, telephone calls, email, WhatsApp and other communications with us.

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2. Information We Collect

Depending on how you interact with us, we may collect the following information:

A. Contact information

• Full name

• Mobile or telephone number

• Email address

• Preferred method of communication

B. Project information

• Property location or area

• Type of project, such as home renovation, interior design, new house construction, commercial design or a builder/developer collaboration

• Approximate project budget

• Expected project commencement timeline

• Design preferences, requirements and other information you voluntarily provide

C. Website and technical information

When you visit our website, certain technical information, such as your browser type, device information, pages visited and general usage data, may be collected through website hosting, security or analytics tools, where enabled.

D. Advertising and social media information

If you interact with our advertisements or lead forms on Facebook or Instagram, we may receive the information you submit through those forms, together with relevant enquiry or campaign information made available to us by the platform.

Please do not submit sensitive personal information unless it is genuinely necessary for your enquiry.

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3. How We Use Your Information

We use the information collected for legitimate business purposes, including:

• Responding to enquiries and requests for consultations.

• Understanding your architectural, interior design, renovation or construction requirements.

• Assessing whether our services are suitable for your project.

• Arranging meetings, site visits, consultations and project discussions.

• Preparing proposals, quotations, design briefs and service agreements.

• Communicating with you about your enquiry and related services.

• Managing our client relationships and business operations.

• Improving our website, advertising campaigns and enquiry process.

• Maintaining business records and meeting applicable legal obligations.

• Protecting our business, website and clients against fraud, misuse or security threats.

We will use your information for the purposes described in this policy and, where required, on the basis of your consent or another lawful basis.

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4. How We Receive Your Information

We may receive personal information directly from you when you:

• Complete an enquiry or contact form on our website.

• Submit a lead form through a Facebook or Instagram advertisement.

• Contact us through WhatsApp, email, telephone or social media.

• Request a consultation, quotation or design proposal.

• Communicate with us during a project or business discussion.

If another person refers you to UOD, we may receive limited contact information from that person. Where appropriate, we will explain how we use that information when we contact you.

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5. Sharing of Information

We do not sell your personal information.

We may share relevant information with the following categories of recipients when reasonably necessary for the purposes described in this policy:

• Technology and service providers: Website hosting providers, business communication services, form-management tools and other service providers that help us operate our business.

• Advertising and social media platforms: Platforms such as Meta, where necessary to manage advertising, receive enquiries, measure campaign performance or administer lead forms.

• Project-related professionals: Consultants, contractors, vendors or other project participants, where necessary for your requested project and appropriately authorised.

• Professional advisers and authorities: Legal, accounting or other professional advisers, regulators, law-enforcement authorities or government bodies where disclosure is required or permitted by applicable law.

• Business transfers: A relevant successor or acquiring entity if our business undergoes a lawful restructuring, merger or transfer, subject to applicable obligations.

We aim to limit any sharing to information reasonably necessary for the relevant purpose. Third-party platforms and service providers may process information under their own privacy policies and terms.

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6. Meta (Facebook and Instagram) Lead Forms

We may run advertisements on Facebook and Instagram that allow you to submit your contact information through an instant lead form.

If you submit such a form, we may receive the details you provide, which may include your name, phone number, email address, property location, project type, approximate budget and project timeline.

We use this information to review your enquiry and contact you regarding relevant architectural, interior design, renovation or related services.

Submitting a lead form does not oblige you to purchase any service from us. We may contact you using the details you provide to discuss your stated requirements.

Your use of Facebook or Instagram is also subject to the respective platform's terms and privacy policy. Meta independently processes certain information in accordance with its own policies.

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7. Cookies and Similar Technologies

Our website or third-party tools integrated with it may use cookies or similar technologies to support website functionality, security, traffic analysis or advertising measurement.

Where applicable, you may be able to manage cookies through your browser settings or the relevant service's privacy controls. Disabling certain cookies may affect some website features.

We do not claim to control cookies or tracking technologies operated independently by third-party platforms.

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8. Data Storage, Retention and Security

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, managing client relationships, maintaining relevant records, resolving disputes and meeting legal requirements.

Information that is no longer required will be deleted or anonymised where reasonably practicable, subject to applicable legal and operational requirements.

We take reasonable measures appropriate to our business to protect personal information against unauthorised access, disclosure, alteration, loss or misuse. However, no method of electronic storage or transmission can be guaranteed to be completely secure.

You should avoid sending confidential documents or sensitive personal information through unsecured channels unless requested and appropriate safeguards have been discussed.

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9. Your Choices and Privacy Requests

Subject to applicable law, you may contact us to:

• Ask how your personal information is being used.

• Request access to or correction of information you have provided.

• Request deletion of your information where appropriate.

• Withdraw consent where processing is based on your consent.

• Ask us to stop sending non-essential promotional communications.

• Raise a concern about the handling of your personal information.

To make a request, use the contact details in Section 12. We may need to verify your identity before acting on a request.

Withdrawing consent does not affect processing that has already lawfully taken place, and we may retain certain information where required or permitted by law.

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10. Third-Party Websites and Services

Our website and communications may contain links to third-party websites, social media platforms or external services.

We are not responsible for the privacy practices, security or content of websites and services operated independently by third parties. We encourage you to review their respective privacy policies before providing personal information.

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11. Children's Privacy

Our services and lead-generation campaigns are intended for individuals seeking professional architectural, interior design, renovation or related services. We do not knowingly seek to collect children's personal information through our marketing activities. If we become aware that such information has been collected inappropriately, we will take reasonable steps to address it in accordance with applicable law.

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12. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact:

Urban Oeuvre Designs

Website: https://urbanoeuvredesigns.com

Email: contact@urbanoeuvredesigns.in

WhatsApp number: 9315510806

Please include “Privacy Request” in the subject line of your email so we can identify and review your request appropriately.

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13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services or applicable law. The updated version will be published on this page with a revised “Last updated” date.

We encourage you to review this page periodically.

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Urban Oeuvre Designs

Crafting Spaces, Curating Stories